Rooms in good quality hotels have never been in more demand as increased numbers of people looking to spend their free time productively and get away from their daily grind. They want to be able to relax and have fun in a pleasant environment. There are times when it seems very difficult to be able to find the right kind of accommodation, yet despite this, it is very easy for a hotel business to become complacent and not treat their guests with the respect that they deserve.
This is often through poor management that doesn’t treat their employees properly, leading to disinterest which is immediately obvious when anyone checks in. It can be traced behind the scenes to those who don’t understand the importance of procurement and fail to contact FutureLog whose software could help them. Here is some advice for hotels wanting to increase their room capacity and increase profits by offering guests a better service.
The front-of-house welcome creates a first impression which can affect the rest of a guest’s stay. If they feel appreciated and valued it gets things off to a good start, which is often the first thing they tell others about, which can lead to them booking rooms. Ensuring that the reception area is clean and tidy, with everything working properly is also a smart move, as those that look uncared for can see potential customers turn straight back round and look for somewhere else. Queuing and then uncertainty from those on the desk is also a poor look, especially when guests have travelled a long distance and want to get to their rooms to refresh themselves.
Having comfortable and clean rooms is imperative. Spending money on ensuring hygiene standards are high is an excellent investment, as is ensuring that those whose job it is to clean enjoy where they work and are properly remunerated. If they look like they are happy when guests come into contact it will offer the impression that it’s a good place to spend time and that things are done in the right way, while they check that essentials have been packed for a business trip.
The rooms should accommodate those visiting on a leisure break as well as those who may have work to attend to. Therefore, providing good Wi-Fi in the rooms is essential to avoid frustration, along with good bathrooms and facilities such as a Smart TV, and tea and coffee-making equipment. Comfortable beds with plenty of plug sockets go a long way to satisfying guests who will be more inclined to return. Hotels should ensure that they are compliant and have the required entertainment licenses in place, while their restaurants should have interesting menus. Perhaps they can offer local cuisine to entice diners, rather than them heading elsewhere which misses an opportunity to make money.
Good hotels continue to be in demand, but it is important never to take guests for granted, as word of mouth of a poor experience can cause damage to reputations and repeat bookings.